Cancellation & Refund Policy
Last Updated: June 2026
At Rani Tour and Travels, we strive to provide reliable and professional transportation services. This Cancellation & Refund Policy explains the terms governing booking cancellations, modifications, and refunds.
By booking our services, you agree to the terms outlined below.
1. Booking Cancellation by Customer
Customers may request cancellation of a booking by contacting us through phone, WhatsApp, email, or any official communication channel.
Cancellation requests are subject to the following conditions:
More Than 24 Hours Before Journey
- Eligible for refund after deduction of applicable payment gateway, processing, or administrative charges.
- Refund amount may vary depending on the booking type and payment method.
Less Than 24 Hours Before Journey
- Cancellation charges may apply.
- Partial refund may be provided at our discretion.
After Vehicle Dispatch
- No refund shall be applicable once the vehicle has been assigned, dispatched, or the journey has commenced.
2. Booking Modification
Customers may request changes to:
- Pickup location
- Drop location
- Travel date
- Travel time
- Vehicle preference
All modification requests are subject to vehicle availability and operational feasibility.
Additional charges may apply depending on the requested changes.
3. Cancellation by Rani Tour and Travels
We reserve the right to cancel a booking due to:
- Vehicle unavailability
- Driver unavailability
- Operational issues
- Natural disasters
- Government restrictions
- Safety concerns
- Force majeure events
- Incorrect booking information
In such cases, customers may be offered:
- An alternative vehicle
- Rescheduling of the booking
- A refund where applicable
4. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Duplicate payment
- Failed booking with successful payment
- Booking cancellation approved by Rani Tour and Travels
- Service unavailable due to operational reasons
Refund requests must be submitted within a reasonable period after the booking date.
5. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- No-show by customer
- Incorrect booking information provided by customer
- Cancellation after vehicle dispatch
- Early termination of journey by customer
- Delay caused by traffic, weather, road conditions, or circumstances beyond our control
- Dissatisfaction based on personal preference when services have been delivered as booked
6. Refund Processing Time
Approved refunds are generally processed within:
7 to 15 business days
depending on:
- Bank processing time
- Payment gateway processing
- Financial institution policies
Actual credit timelines may vary.
7. Payment Gateway Charges
Any payment gateway charges, transaction fees, convenience fees, or banking charges deducted during payment processing may be non-refundable.
8. Cash Payments
For bookings paid in cash, approved refunds may be processed through:
- Bank transfer
- UPI
- Other mutually agreed payment methods
Valid payment details may be required before processing.
9. Force Majeure
No refund or compensation shall be payable for cancellations, delays, interruptions, or service disruptions caused by events beyond our reasonable control, including:
- Floods
- Earthquakes
- Storms
- Natural disasters
- Epidemics
- Pandemics
- Government orders
- Civil unrest
- Road blockages
- Transportation restrictions
10. Special Tour Packages
Tour packages, holiday packages, group bookings, wedding transportation, corporate bookings, and customized travel plans may have separate cancellation terms communicated at the time of booking.
Such terms shall prevail over this general policy where applicable.
11. Policy Changes
Rani Tour and Travels reserves the right to modify, update, or replace this Cancellation & Refund Policy at any time without prior notice.
Updated policies become effective immediately upon publication on the website.
Contact Information
Rani Tour and Travels
Website: https://ranitourandtravels.com
Phone: +91 96612 97905
WhatsApp: +91 96612 97905
Email: info@ranitourandtravels.com
Acceptance
By booking any service, submitting inquiries, making payments, or using our website, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.